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Delete your Tubular Daily Care account.

Tubular Daily Care is an app from MediTracer. This page explains how to separately remove your Sign-In Identity, a Care Record you own, and the copy on your device, and how to request help with other information.

App
Tubular Daily Care
Developer
MediTracer
Last updated
October 9, 2026

How to request deletion.

Your Sign-In Identity, shared Care Record, and device copy have separate deletion controls. Choose the parts you want removed.

  1. Choose the scope

    Open Settings → App & privacy → Delete account.

    Deleting your Sign-In Identity removes your sign-in access. It does not delete a Care Record or clear local data. Review the separate choices in the dialog before confirming.

  2. Care Record Owners

    Delete the Care Record separately if needed.

    A signed-in Care Record Owner can choose Delete Care Record for the selected owned record in the same dialog. This deletes the backed-up record for everyone who shares it. Helpers cannot delete a record they do not own. Do this before deleting your Sign-In Identity if you want both removed.

  3. On your device

    Clear the local copy separately.

    Use Clear local data in Settings → App & privacy to remove information from this device. This does not delete the backed-up Care Record or your Sign-In Identity. Manage files you exported and operating-system backups separately.

  4. From any device

    Email us if you need help or a broader request.

    Send your request from the email address you use for Tubular. Tell us whether it concerns your Sign-In Identity, a Care Record you own, website messages, or provider-held information. We may need to verify your identity and authority; do not send passwords or health records.

Email a deletion request
Subject line Delete my Tubular Daily Care account

Care Record deletion is permanent. Save the information you need before deleting. If your app version does not offer a data export, contact us for a copy first. Deleting the app or your Sign-In Identity does not cancel an App Store or Google Play subscription; cancel it in the store separately.

What gets deleted, what stays.

The scope depends on the action you choose. Review these distinctions before confirming; contact us for information held outside the app database.

Data we remove

Sign-In Identity deletion
Removes sign-in access and deletes or anonymizes identity-linked app records. It preserves Care Records and care history shared with other people.
Care Record deletion
For an Owner, deletes the selected backed-up Care Record and its related care data, and removes shared access to that record.
Clear local data
Removes this device’s local app data. It does not remove server data, other devices, files you exported, or operating-system backups.
Website and support requests
Contact us to request deletion of newsletter, contact, hardship-access, or support information. These are separate from the in-app deletion controls.

Data we keep

Shared history Until the Care Record is deleted
Deleting a Helper’s Sign-In Identity does not delete the family’s Care Record or entries other caregivers rely on.
Deletion evidence For request handling
A limited request receipt can remain to record the scope and outcome, including a hashed requester email.
Billing, legal, and security records According to purpose and law
Store transactions, tax obligations, abuse prevention, and legal holds may require separate handling. Subscription cancellation and refund requests go through the store.
Provider logs and backups Provider-specific processing
Deleting active app data does not instantly erase every provider log or backup. Ask us about the scope and status of provider deletion for your request.

What happens, and when.

The app shows the outcome of its deletion action. Email requests and copies held by providers follow a separate review process.

  1. In the app

    Review and confirm

    The deletion dialog explains the selected scope and asks for confirmation. It shows the result or an error; an error means you should retry or contact us.

  2. By email

    Verification and scope review

    Our team reviews your request and may ask for information needed to verify your identity or ownership. Our reply explains the next steps and the scope we can complete.

  3. Separate systems

    Provider and support handling

    Requests involving support messages, email subscriptions, provider records, logs, or backups need separate handling. We can explain what was removed, what remains, and why.

  4. Your rights

    Applicable legal deadlines

    We handle verified privacy requests under the deadlines required by applicable law. If a request is denied, you can contact us to appeal.