Privacy policy.

Last updated: September 29, 2026

MediTracer makes Tubular Daily Care (“Tubular”), an app families use to record tube-feeding care at home. This policy covers meditracer.com and the Tubular apps for iOS and Android. It uses the app’s own words. Your Care Record is everything recorded about the care you give. A Helper is someone who records care in it with you. Your Sign-In Identity is the email-backed account you sign in with.

The short version

• You can use Tubular without signing in. Your Care Record then stays on your device, and we don’t receive it.
• If you turn on Backup, we store a copy of your Care Record on our servers. That lets you get it back on a new phone and, with Tubular Plus, share it with Helpers.
• We analyze backed-up information and how the app is used, to understand how families use Tubular and to improve it.
• We don’t sell your information, and we don’t use it for advertising.
• Pump sound detection runs on your phone. Audio never leaves it.
• You can delete your Care Record and your Sign-In Identity at any time.

Information we collect

• Your Sign-In Identity. Your email address, your name if you give one, and how you sign in (email and password, Sign in with Apple, or Google).
• Your Care Record, if you use Backup. What you and your Helpers enter: the Care Plan, feeds and other care you log, amounts and rates, medications, symptoms, weights, tube details, journal notes, and Visit Questions. We also keep who recorded each entry, when, and how (by hand, from an NFC tag, or by pump detection).
• Helpers you invite. Their name and email address, and their role in your Care Record.
• How you use the app. Which features you open and use, the settings you choose, and the subscription screens you see and act on.
• Device and technical information. Device type, operating system, app version, notification tokens, and crash and error reports. Crash reports are set to hide the text on screen and anything you type. Our sign-in systems record IP addresses to protect accounts.
• Purchases. Your Tubular Plus subscription status and history, from Apple or Google through our subscription provider. We never receive your payment card details.
• What you send us. Feedback, pump requests, support emails, and messages sent through our website’s contact form or newsletter sign-up.

What stays on your device

• Your Care Record, until you turn on Backup. Without Backup, we only receive crash reports and any messages you send us.
• The Care Recipient’s name. It is never backed up, even when Backup is on.
• Pump sounds. Pump detection listens on your phone, and no audio is ever sent to us. We only receive the care it logs, like any other entry.

How we use information

• To run Tubular. We store and sync your Care Record, restore it on a new device, share it with Helpers you invite, send the reminders you set, and show a running feed on your iPhone lock screen.
• To understand and improve Tubular. We analyze backed-up Care Records and app use. For example, we look at which features families rely on, how Care Plans are set up, how often care is logged automatically or by hand, and where people get stuck. We use what we learn to decide what to build and fix. MediTracer does this analysis itself, and only the people on our team who need access have it. Any results we publish or share outside MediTracer are aggregated or de-identified, so they can’t identify you, your Helpers, or the Care Recipient.
• To talk with you. Sign-in emails, invitations, subscription notices, answers to your messages, and occasional product updates. You can opt out of product updates at any time.
• To manage Tubular Plus. Trials, renewals, and access for the Helpers on your plan.
• To keep Tubular working and safe. Finding and fixing crashes, preventing abuse, and securing accounts.
• To meet legal obligations. Tax and billing records, and responses to lawful requests.

What we don’t do

• We don’t sell your personal information or your Care Record.
• We don’t use your information for advertising, and we don’t share it with advertisers or data brokers.
• We don’t give medical advice, and we don’t use your information to make care decisions for you.

Who we share information with

• Helpers you invite. They see and add to your Care Record according to the role you give them.
• Service providers that run Tubular for us. Supabase (database, sign-in, and servers), PowerSync (syncing between devices), Sentry (crash reports), RevenueCat (subscriptions), Resend (email), and Apple and Google (sign-in, purchases, and notifications). They may use information only to provide their service to us.
• When the law requires it. To respond to a valid legal request, or to protect someone’s safety or our rights.
• If MediTracer changes hands. If MediTracer is merged or sold, your information would move with the service and stay covered by this policy.

How long we keep it, and deleting it

We keep backed-up information for as long as your Care Record exists. You can delete your Care Record and your Sign-In Identity in the app under Settings, then Data & Privacy, then Delete account, or follow the steps on our data deletion page. After deletion, a few things stay for a limited time: billing and tax records for up to 7 years, security logs for up to 180 days, and encrypted backups until they’re purged within 35 days. We keep de-identified, aggregated analytics that contain no care content and can’t identify you.

Without Backup, your Care Record lives only on your device. Deleting the app or clearing its data removes it.

How we protect it

Information is encrypted in transit between your device and our servers, and only the people at MediTracer who need backed-up information can access it. No system is perfectly secure, so we can’t promise information will never be exposed. If a breach affects your information, we’ll tell you promptly.

Tubular is a consumer app for families. We don’t provide it on behalf of your care team, so HIPAA doesn’t cover the information you enter. This policy describes how we protect it instead.

Your choices and rights

• Use Tubular without Backup. Tubular’s free features work on your device without it.
• See or correct your information. Edit entries in the app, or ask us for a copy of what we hold.
• Delete your information. From the app, or by emailing us.
• Control messages. Turn off notifications in the app, and opt out of product emails at any time.

Depending on where you live, you may have more rights over your information, including health information. Contact us to use any of them. We won’t treat you differently for doing so.

Children

Tubular is for parents and other adult caregivers. The Care Recipient is often a child, and a parent or guardian enters information about them. Tubular isn’t directed to children, and we don’t knowingly collect information directly from children.

Changes to this policy

When we change this policy, we’ll update the date at the top. If a change affects how we use information you’ve already given us, we’ll tell you in the app or by email before it takes effect.

Contact us

If you have questions about this policy or how your information is handled, reach us at hello@meditracer.com.