Terms of service.

Last updated: October 9, 2026 · Document version: terms-2026-10-09

Acceptance of terms

By accessing or using the MediTracer website or any of our products, you agree to be bound by these terms of service. If you do not agree, please do not use our services.

Use of services

Tubular is for adults recording care they give or are authorized to help with. You must have authority to enter and share information about the Care Recipient and to invite Helpers. Keep your credentials private and use the service lawfully. Contact us before using Tubular on behalf of a healthcare organization.

User accounts

Some features of our products may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Intellectual property

You retain your rights in the care information and other content you enter. You give MediTracer permission to store, process, and transmit it as needed to provide the features you choose, including Backup and sharing with invited Helpers, as described in our Privacy Policy. You are responsible for having authority to provide it. MediTracer and its licensors retain rights in the service, design, software, and editorial materials. Third-party materials remain subject to their licenses; see credits and notices.

Tubular Plus subscriptions

Optional Plus subscriptions are billed by the App Store or Google Play. The purchase screen shows the price, currency, billing period, and any trial eligibility before you confirm. A subscription renews automatically unless canceled through the store. Cancel before the trial or billing period ends; on iPhone, cancel at least 24 hours before. Deleting the app, your Sign-In Identity, or a Care Record does not cancel a subscription. Manage cancellation and refund requests through the store. Solo remains available without a Plus subscription.

Care decisions and emergencies

Tubular records information you and your Helpers provide. Detection, reminders, summaries, and entries can be incomplete, delayed, or wrong. Verify them against your care plan and your equipment. Follow your care team’s instructions and the equipment manufacturer’s directions. Tubular does not prescribe treatments, provide emergency monitoring, or replace professional judgment. Contact emergency services for an emergency.

Deletion and shared records

Your Sign-In Identity, a shared Care Record, and device data have separate controls. Deleting a Sign-In Identity preserves shared care history; an Owner’s Care Record deletion removes the selected backed-up record for everyone with access. Review the deletion instructions and save the information you need first.

Limitation of liability

MediTracer products are designed to assist with health management but are not a substitute for professional medical advice. To the extent permitted by applicable law, the services are provided as-is without guarantees of uninterrupted availability or error-free operation. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. No uptime service-level agreement is included in a consumer subscription.

Contact us

If you have questions about these terms, please contact us at hello@meditracer.com.